ridm@nrct.go.th   ระบบคลังข้อมูลงานวิจัยไทย   รายการโปรดที่คุณเลือกไว้

The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation

หน่วยงาน Universiti Sains Malaysia, Malaysia

รายละเอียด

ชื่อเรื่อง : The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation
นักวิจัย : Muhammad, Halirua , Ibrahim Naala, Mohammad Nura
คำค้น : H1-99 Social sciences (General)
หน่วยงาน : Universiti Sains Malaysia, Malaysia
ผู้ร่วมงาน : A. Kadir, Nadhrah , Rahmat, Siti Rahyla , Mohd Tayeb , Azmil , Mohd, Saidatulakmal
ปีพิมพ์ : 2560
อ้างอิง : http://eprints.usm.my/39179/1/ART_5.pdf , Muhammad, Halirua and Ibrahim Naala, Mohammad Nura (2017) The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation. In: Social Sciences Postgraduate International Seminar (SSPIS) 2017. School of Social Sciences, USM, Pulau Pinang, Malaysia, pp. 29-35. ISBN 9789671544013
ที่มา : -
ความเชี่ยวชาญ : -
ความสัมพันธ์ : http://eprints.usm.my/39179/
ขอบเขตของเนื้อหา : -
บทคัดย่อ/คำอธิบาย :

Several studies have reported significant link between perceived justice dimensions, and satisfaction service recovery with different impact of the dimensions (procedural, interactional, distributional) on satisfaction service recovery, and some prove similar relationship between the dimensions using different antecedents and variables for example Brand equity, Corporate social responsibility and Switching cost. The present study aims to propose the moderating role of safety perception in the relation between perceived justice and service recovery satisfaction. Data on perceived justice with service recovery satisfaction and safety perception is to be collected through survey from domestic airline passengers in Nigeria. Similarly, safety perception is suggested to play a moderating role between perceived justice (procedural, interactional, distributive) and service recovery satisfaction. The highlights to be provided can assist in addressing the service failure problem confronting domestic airline industry in Nigeria.

บรรณานุกรม :
Muhammad, Halirua , Ibrahim Naala, Mohammad Nura . (2560). The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation.
    กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia.
Muhammad, Halirua , Ibrahim Naala, Mohammad Nura . 2560. "The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation".
    กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia.
Muhammad, Halirua , Ibrahim Naala, Mohammad Nura . "The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation."
    กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia, 2560. Print.
Muhammad, Halirua , Ibrahim Naala, Mohammad Nura . The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation. กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia; 2560.